Hotel Staff

Greene King; South Staffordshire; On-site; GBP 21,000 - 24,000; Full time

Job summary

A leading hospitality company in the United Kingdom seeks Hotel Staff to ensure an unforgettable experience for customers. Responsibilities include checking in guests, addressing customer inquiries, and maintaining a safe front of house. Ideal candidates will have a passion for customer service and teamwork. Career development and generous discounts are offered.

Benefits

Career development opportunities

Employee discounts up to 50%

Free employee assistance program

Refer a friend bonus

Wagestream access

Retail discounts up to 30%

Qualifications

• Provide heartfelt and memorable experiences for customers.
• Meet and greet customers, check them into their hotel rooms.
• Answer telephone inquiries and handle customer complaints.
• Ensure safety and cleanliness of the front of house.
• Operate with great attention to detail.
• Exhibit a passion for excellent service.
• Maintain a positive can-do attitude and teamwork.

Skills

Customer service

Attention to detail

Positive attitude

Team collaboration

Job description

Overview

Company DescriptionJoin us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job DescriptionAs Hotel Staff, you'll be key to creating unforgettable moments for customers, whether you're checking in a guest or recommending the perfect drink to a customer after a long day, you'll keep the good times flowing. You'll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Benefits / Additional Information

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…