Hotel Services & Guest Experience Lead

Ideal Personnel & Recruitment Solutions Limited; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A hospitality management firm in Milton Keynes is seeking a Hotel Services Manager. This role requires a candidate with experience in hotel services or potential for career growth, who can lead a team, ensure the highest service quality, and comply with health and safety regulations. Duties include managing service teams, overseeing compliance, and communicating with various departments. The position operates on a 5-day workweek, primarily on-site.

Qualifications

• Experience in a similar role or potential for career development.
• Strong knowledge of health and safety regulations.
• Ability to lead and train team members in service standards.

Responsibilities

• Lead the hotel service team and manage duty shifts.
• Ensure compliance with health, safety, and hygiene standards.
• Collaborate with management to ensure service quality.

Skills

Leadership

Customer service

Health and safety compliance

Operational support

Job description

A hospitality management firm in Milton Keynes is seeking a Hotel Services Manager. This role requires a candidate with experience in hotel services or potential for career growth, who can lead a team, ensure the highest service quality, and comply with health and safety regulations. Duties include managing service teams, overseeing compliance, and communicating with various departments. The position operates on a 5-day workweek, primarily on-site.