Hotel Reservations Assistant Manager

Aimbridge; Aberdeen City; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Aberdeen City is looking for a Hotel Assistant Reservations Manager to oversee the reservations process and ensure a seamless booking experience for guests. You will manage reservations directly, oversee the work of reservation agents, and ensure accuracy in all bookings. Strong leadership and communication skills are essential, alongside industry experience. The role promises a starting salary above national minimum wage and offers a range of attractive employee benefits.

Benefits

Industry leading training

Hotel discounts

Flexible working opportunities

Staff meals on duty

Access to hotel gym facilities

Career and lifestyle breaks

Free staff parking

Qualifications

• Strong leadership skills with experience in motivating and managing teams.
• Excellent communication skills to interact effectively with stakeholders and team members.
• Strong analytical and problem-solving skills to identify issues and implement solutions.
• Keen eye for detail to review reservations and handle discrepancies.
• Extensive industry experience to understand challenges and develop successful strategies.

Responsibilities

• Oversee the reservations process for guests ensuring accuracy and up-to-date records.
• Manage reservation systems and communicate with guests and hotel departments.
• Ensure proper documentation of all reservations and manage room inventory.

Skills

Leadership skills

Communication skills

Analytical skills

Attention to detail

Industry experience

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

• Flexible working opportunities
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As our Hotel Assistant Reservations Manager, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry\'s regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.