Hotel Receptionists

The Imperial London Hotels Ltd; Greater London; On-site; GBP 26,000; Full time

Job summary

A family-owned hotel group in London seeks an experienced Front Desk Receptionist to enhance guest experiences. The ideal candidate must be proficient in OPERA and possess a welcoming demeanor. Responsibilities include managing check-ins, providing expert hotel knowledge, and ensuring a friendly environment. The role offers 28 days of holiday, meal benefits, and a supportive workplace environment focused on wellbeing and personal growth.

Benefits

28 days holiday increasing with service

Free meals on duty

Uniform and dry-cleaning

Pension scheme

Employee recognition and awards

50% discount for friends and family

Mental health support

Career guidance and coaching

Qualifications

• Experience in a customer-facing role is beneficial.
• Ability to build rapport quickly.
• Good level of written English and spoken skills.

Responsibilities

• Ensure exceptional guest experiences from check-in to check-out.
• Provide expert knowledge of hotel services and local area.
• Maintain a welcoming environment at the reception.

Skills

Proficiency in OPERA

Customer service experience

Spoken and written English

Engaging personality

Problem-solving skills

Organizational skills

Job description

Front Desk Receptionist - (Opera PMS Essential)

Imperial London Hotels Group based Bloomsbury, London

40 hours (5 out of 7 days weekly rota)

£25,856.00 + Benefits

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hofamily-ownedtel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holiday Inn, Bloomsbury.

Following a major refurbishment, The Imperial Hotel will open as ILH flagship Lifes style Hotel in 2026.

We are currently recruiting for a Front Office Receptionist for our Imperial Hotel Group based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family.

We are looking for an experienced Receptionist who is proficient in OPERA (PMS System). You are a key part of our guests’ experience and their first impression visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out.

With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve.

An ambassador for our hotel you take pride in terms of your own personal appearance, and ensure the reception and adjoining areas represent a great welcoming environment. You’ll help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.

What we’d like from you

• Working knowledge of Opera is an ESSENTIAL REQUIREMENT FOR THIS ROLE.
• Previous experience gained in a customer-facing role or similar position would be beneficial.
• You will have a good level of spoken and written English. If you speak other languages, this would be advantageous.
• Confident and engaging personality with the ability to build rapport quickly.
• You will have the ability to effectively problem solve and find a resolution to our guests’ satisfaction.
• Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.

Benefits

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Sabbatical leave (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action :
• Career Guidance, Life Coaching & Tenancy Agreements
• Legal Assistance & Financial Assistance
• Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc