Hotel Receptionists

Imperial London Hotels; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group in Greater London is seeking an experienced Front Office Receptionist. The ideal candidate will be proficient in OPERA and deliver exceptional guest experiences from check-in to check-out. You will engage warmly with guests and sustain a welcoming environment while assisting with inquiries about local services. This role offers a salary of £25,856.00 plus benefits, including holidays, free meals on duty, and discounts for employees and friends.

Benefits

28 days holidays (inc. bank holidays)

Free meals on duty

Uniform & dry-cleaning

Workplace pension scheme

Employee recognition

Social events

Interest-free Season Ticket Loan

50% discount for friends and family on hotel rooms

Local discounts at Gym and Restaurants

Mental health first aiders support

Qualifications

• Experience in a customer-facing role is beneficial.
• Ability to anticipate individual guest needs and go the extra mile.
• Problem-solving skills to ensure guest satisfaction.

Responsibilities

• Deliver exceptional guest experiences from check-in to check-out.
• Provide expert knowledge of hotel services and local area.
• Maintain a welcoming environment at the reception.

Skills

Working knowledge of Opera

Good level of spoken and written English

Confident and engaging personality

Excellent organizational skills

Tools

OPERA PMS System

Job description

We are currently recruiting for a Front Office Receptionist for our Imperial Hotel Group based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. We are looking for an experienced Receptionist who is proficient in OPERA (PMS System). You are a key part of our guests' experience and their first impression visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out. With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve. An ambassador for our hotel you take pride in terms of your own personal appearance, and ensure the reception and adjoining areas represent a great welcoming environment. You'll help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.

Requirements

• Working knowledge of Opera is an ESSENTIAL REQUIREMENT FOR THIS ROLE.
• Previous experience gained in a customer-facing role or similar position would be beneficial.
• You will have a good level of spoken and written English. If you speak other languages, this would be advantageous.
• Confident and engaging personality with the ability to build rapport quickly.
• You will have the ability to effectively problem solve and find a resolution to our guests' satisfaction.
• Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.

Imperial London Hotels Group based Bloomsbury, London.

40 hours (5 out of 7 days weekly rota) £25,856.00 + Benefits.

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hofamily-ownedtel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holiday Inn, Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Lifes style Hotel in 2026.

Benefits

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Sabbatical leave (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action:
• Career Guidance, Life Coaching & Tenancy Agreements
• Legal Assistance & Financial Assistance
• Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc