Hotel Receptionist

Castle Hotel; Windsor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A historic hotel in Windsor is looking for a Front Office team member to provide a warm welcome to guests. Prior experience in hotel reception is preferred, especially in luxury environments. Candidates should be exceptional at customer service, proactive in addressing guest concerns, and have strong communication skills. Join a family-owned group committed to employee well-being and community engagement, where you can thrive in a welcoming and inclusive environment.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Paid membership to Institute of Hospitality

Extensive learning and development opportunities

Health Assured services

Subsidised learning courses

Qualifications

• Experience in hotel reception, preferably luxury four or five-star market.
• Friendly, attentive, and proactive in addressing guest concerns.
• Professional and warm personality essential.

Responsibilities

• Provide a warm welcome to hotel guests.
• Address any concerns and ensure guests feel valued.

Skills

Exceptional customer service

Strong communication skills

Ability to work under pressure

Immaculate personal presentation

Tools

Hotel PMS

Job description

The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George’s Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer.

About Sutton Hotel Collection

The Sutton Hotel Collection is a privately‑owned group of historic hotels, each situated in outstanding locations. Our brand is still young, but our vision has always been clear; to create a brand that places its people at the heart of the business, plays an active role in local community, genuinely cares about its guests, and consistently delivers an effortless yet authentic and superior level of service.

Owned by the Sutton family, who are passionate about being an employer of choice, we are committed to developing one of the leading upper four‑star hotel brands in the UK. As we continue this exciting journey, we invite you to be part of our next chapter. Being a family‑owned group, by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best‑in‑class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us :

• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one / two days in any Sutton Hotel Collection hotel, in a 12‑month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up‑to‑date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking, uniform, regular on and off‑site social events and celebrations and cycle scheme.

Our Opportunity

Working as a member of the Front Office team, you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Providing exceptional customer service is essential — Our Receptionists are friendly, attentive, and proactive in addressing any concerns, making each guest feel valued.

Familiarity with a hotel PMS will also give you an edge over other candidates. Strong communication skills, an ability to work under pressure, and immaculate personal presentation as well as a professional and warm personality are all part of the overall picture.

Our People

At the Sutton Hotel Collection, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees' experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves.

We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make anyreasonable adjustments during the application process, please let us know by contacting Maxine Pierrepontat [e-mail] by calling 01753 851577. Join us in building a more inclusive future together.

Our Ethos

At Sutton Hotel Collection, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long‑term sustainability journey.