Hotel Reception Manager

Rayment Recruitment; Ipswich; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading hospitality recruitment agency seeks a Hotel Reception Manager to oversee front desk operations at a luxury Golf Resort and Spa in Ipswich. The role involves training staff, maximising customer satisfaction, and ensuring compliance with operational procedures. Candidates should possess excellent communication skills, a proactive mindset, and have at least 2 years of experience in a similar setting.

Benefits

Excellent Benefits

Qualifications

• Experience in managing a reception team in a similar environment is mandatory.
• Knowledge of banking procedures, guest recharge processes, and departmental budgets is essential.
• Ability to deliver high customer care and handle complaints professionally.

Responsibilities

• Oversee and manage the front desk operations and staff.
• Train staff to ensure service excellence and compliance with hotel standards.
• Maximise customer satisfaction and room sales.

Skills

High standards of presentation, organisation, and cleanliness

Great attention to detail

Excellent written and verbal communication skills

Efficient and confident with speaking over the phone

Flexible approach to work

Multi-tasking and time-management skills

Proficient in Microsoft Office suite

Positive can-do attitude

Experience of using Res-Diary, Ez-runner, Rezlinx, Gift Bonobo

A minimum of 2 years experience working at this level

Job description

Hotel Reception Manager

Up to GBP34,000 DOE

Outskirts of Ipswich

Car driver essential due to location

Excellent Benefits!

Our client, a luxury Golf Resort and Spa, is looking for an experienced Reception Manager to join their passionate team. This popular venue has always believed in traditional values while offering guests the ultimate in comfort, style, and personal service. The successful candidate will ensure the smooth running of the front desk and all reservation and reception duties. Maximise customer satisfaction and maintain good customer relations. Ensure adherence to all procedures sealing including advance reservations, checking in of guests, and preparation of bills. Always ensure an excellent service. To accurately complete all reception and reservation documentation.

Roles and Responsibilities:

• To manage and demonstrate high customer care within the team to meet the service requirements of the hotel
• To train staff for the full reception department to ensure a highly motivated and efficient team.
• To train all staff on float and safe procedures.
• Recruit, maintain, and develop a strong team.
• Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
• Assured financial awareness to include: Banking Procedures; P.C.I; No-shows; Gift Vouchers; Guest Recharges; Temp accounts
• Maximise Room Sales.
• Ensure staff rotas are set up to manage the needs of the business.
• Inform the Group Revenue Manager of any changes made to revenue detailed on the system.
• To be budget-focused and to comply with the departmental manning budget.
• To assist the reservations manager in caring out all administration duties relevant to front of house.
• To assist and devise good work practices in developing and improving guest care and account procedures.
• Liaise and develop good working practices specifically with the Revenue Manager and all other department in the hotel.
• To maximise selling opportunities by adding customer value at every opportunity.
• To handle customer complaints promptly and professionally, demonstrating genuine customer care.
• Aim to achieve daily targets set by Group Revenue Manager and General Manager.
• In the absence of the Revenue Manager, support the reception and reservations team.
• To undertake any other duties requested by management.
• To comply with all legal requirements in respect of health, safety and welfare of staff and customers.
• To be responsible to completing all absence procedures for their team and complete all necessary HR paperwork require for existing and new team members.
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.
• Ensure they and all their staff attend fire training as required by law and to be familiar with the departmental responsibilities.
• To carry out duty management shifts on a rota basis
• It is the responsibility of each individual employee to be aware of the principles of good health and safety within their own workplace, and to have regard for any directions concerning health and safety within their place of work.

Skills required

• High standards of presentation, organisation, and cleanliness
• Great attention to detail
• Excellent written and verbal communication skills
• Efficient and confident with speaking over the phone.
• Flexible approach to work
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Positive can-do attitude
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo
• A minimum of 2 years experience working at this level, in a similar style venue

This is a fantastic opportunity, please apply today!