Hotel Reception & Guest Experience Specialist

Burlington Hotel; Pitlochry; On-site; GBP 22,000 - 26,000; Full time

Job summary

A beautiful UK hotel located in Pitlochry is looking for a Receptionist to manage guest check-ins and check-outs, providing exceptional customer service. This role requires strong organizational and communication skills, along with at least one year’s experience in a similar position. Employees enjoy competitive salaries, ongoing training, and access to a variety of perks including discounts and holiday leave. Join a welcoming team that values hospitality and growth opportunities.

Benefits

Competitive salary

28 days holiday including Bank Holidays

Discounted hotel room rates

Food and Beverage discounts

Ongoing training and development

Meals on duty

Access to Perkbox

Qualifications

• At least one year’s experience in a similar position is essential.
• Experience in a hotel or a customer-focused role.
• Ability to make decisions in a fast-paced environment.

Responsibilities

• Handle check-ins and check-outs for guests.
• Maximize sales through upselling services.
• Resolve customer complaints promptly.

Skills

Customer service skills

Organizational ability

Effective communication

Decision making

Tools

Opera

Job description

A beautiful UK hotel located in Pitlochry is looking for a Receptionist to manage guest check-ins and check-outs, providing exceptional customer service. This role requires strong organizational and communication skills, along with at least one year’s experience in a similar position. Employees enjoy competitive salaries, ongoing training, and access to a variety of perks including discounts and holiday leave. Join a welcoming team that values hospitality and growth opportunities.