Hotel Operations Manager: Guest Experience & Growth

Ac Hotel By Marriott Glasgow; Glasgow; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

Birthday leave

Course Sponsorship

F&B discount

Refer a Friend £250

Flexible working

Wagestream pay

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking an experienced Operations Manager for its Glasgow hotel. You will oversee daily hotel operations, leading department heads across front office, housekeeping, F&B, maintenance and C&E to deliver exceptional guest experiences.

Lead, train and coach teams, monitor guest satisfaction, and drive profitability with strong financial acumen. You will also ensure compliance with health and safety regulations and collaborate with Sales, Marketing and HR to meet

Qualifications

• Proven leadership skills with the ability to motivate and manage teams.
• Strong experience in hotel operations across front office, housekeeping, F&B and maintenance.
• Excellent financial acumen, with budget oversight and cost control experience.
• Guest-centric mindset focused on delivering exceptional service.
• Strong problem-solving abilities and quick decision-making.
• Exceptional communication with guests, staff and senior management.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee daily hotel operations, ensuring departments run smoothly and efficiently.
• Lead and manage department heads and staff with guidance and training.
• Monitor guest feedback and address complaints promptly to ensure satisfaction.
• Review financial performance and implement strategies to improve profitability.
• Ensure compliance with health, safety and environmental regulations.
• Coordinate with Sales, Marketing and HR to align objectives and maximize revenue.
• Communicate performance and challenges to senior management with regular reports.
• Maintain clear inter-department communication for seamless guest experience.

Skills

Leadership

Hotel operations

Financial acumen

Guest service

Problem solving

Communication

Multitasking

Job description

RBH Hospitality Management is seeking an experienced Operations Manager for its Glasgow hotel. You will oversee daily hotel operations, leading department heads across front office, housekeeping, F&B, maintenance and C&E to deliver exceptional guest experiences.

Lead, train and coach teams, monitor guest satisfaction, and drive profitability with strong financial acumen. You will also ensure compliance with health and safety regulations and collaborate with Sales, Marketing and HR to meet