Guest Experience Night Manager – Flexible Hours & Perks

Ibis Styles Glasgow Central; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Maternity/Adoption/Shared parental le

Course Sponsorship

30% F&B discount

Refer a Friend £250 referral bonus

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Night Manager for our Glasgow hotel. You will oversee a small team, manage night operations, and ensure a seamless guest experience while safeguarding financial accuracy.

The role requires hospitality or finance background, strong attention to detail, good communication, and familiarity with property management systems. You will work five nights out of seven and collaborate with day staff to resolve issues.

Qualifications

• Previous experience in hospitality or finance roles with an understanding of accounting principles.
• Strong attention to detail and accuracy, particularly in financial reconciliation.
• Good communication skills and the ability to handle guest enquiries professionally.
• Basic IT skills and familiarity with property management systems (PMS).
• Flexibility to work night shifts and the ability to remain focused and productive.

Responsibilities

• Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges
• Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
• Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience
• Conduct regular security checks throughout the hotel premises to ensure guest and property safety
• Collaborate with the front office and accounting teams to address any issues identified during the night audit
• Maintain clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
• Handle any emergency situations overnight, acting as the point of contact and coordinating with necessary departments. This role is a working five nights out of seven.

Skills

Hospitality experience

Accounting principles

Attention to detail

Communication skills

PMS familiarity

Night shift flexibility

Tools

PMS

Property Management System

Job description

RBH Hospitality Management is seeking a Night Manager for our Glasgow hotel. You will oversee a small team, manage night operations, and ensure a seamless guest experience while safeguarding financial accuracy.

The role requires hospitality or finance background, strong attention to detail, good communication, and familiarity with property management systems. You will work five nights out of seven and collaborate with day staff to resolve issues.