Front Office Supervisor — Guest Experience Leader

Ibis Styles Glasgow Central; Glasgow; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course sponsorship

F&B discount at RBH hotels

Refer a Friend £250

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Wellness events and activities

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Front Office Supervisor to lead the guest reception team in our Glasgow hotel. You will ensure smooth check-in/out, accurate billing and high service standards while mentoring staff and maintaining guest satisfaction.

The role requires 1–2 years of supervisory front desk experience, strong communication skills, and a collaborative approach with other departments. Evening, weekend and holiday shifts are required.

Qualifications

• 1–2 years of front desk experience in a supervisory or management capacity within hospitality.
• Experience leading a team and coaching for performance.
• Strong communication and interpersonal skills with guest-focused approach.
• Familiarity with budgeting, forecasting and basic accounting principles.

Responsibilities

• Lead the front office team to deliver outstanding guest service and welcome.
• Address guest needs promptly and professionally to build loyalty.
• Oversee daily front office operations including check-in/out, room assignment, and billing.
• Recruit, train and mentor front desk staff and conduct regular training on standards.

Skills

Front desk supervision

Team leadership

Guest service

Communication

Budgeting & accounting basics

Tools

Opera PMS

Microsoft Office

Job description

RBH Hospitality Management is seeking a Front Office Supervisor to lead the guest reception team in our Glasgow hotel. You will ensure smooth check-in/out, accurate billing and high service standards while mentoring staff and maintaining guest satisfaction.

The role requires 1–2 years of supervisory front desk experience, strong communication skills, and a collaborative approach with other departments. Evening, weekend and holiday shifts are required.