Guest Experience Manager — Flexible Hours & Growth

Sandman Hotel Group; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible schedule

Pension

Rewards and recognition

Growth opportunities

Dedicated Training Programme

Hotel rates

Up to 40% food discounts

Referral Bonus £250

Job summary

Sandman Hotel Group in Glasgow is seeking a dynamic Guest Service Manager to lead the Front Office, Reservations and Guest Activities. You will ensure exceptional customer service and maintain Sandman Hotel Group standards across the Rooms Division.

Ideal candidates have hotel experience, strong supervisory skills, and excellent communication abilities. Join a team focused on guest satisfaction, staff development, and continuous improvement in a busy hotel environment.

Qualifications

• Previous hotel experience, especially in Rooms Division.
• Demonstrates supervisory abilities and good judgment.
• Computer literate with MS Office and related software.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Direct and control Front Office, Reservations, Guest Activities per standards.
• Ensure staff are informed about department objectives and policies.
• Forecasts with Reservations/Front Office/Sales to maximize occupancy and revenue.
• Develop relationships with guests and clients to ensure personalized service.
• Provide leadership in emergencies and supervise administrative duties.

Skills

Hotel experience

Supervisor skills

MS Office

Communication skills

Time management

Job description

Sandman Hotel Group in Glasgow is seeking a dynamic Guest Service Manager to lead the Front Office, Reservations and Guest Activities. You will ensure exceptional customer service and maintain Sandman Hotel Group standards across the Rooms Division.

Ideal candidates have hotel experience, strong supervisory skills, and excellent communication abilities. Join a team focused on guest satisfaction, staff development, and continuous improvement in a busy hotel environment.