Hotel Operations Leader - Guest Experience & Profitability

Hampton by Hilton Manchester Northern Quarter; Manchester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hotel discount

Birthday leave

Parental leave

Course sponsorship

F&B discount

Refer a Friend

Flexible work

Wagestream pay

Life Insurance

EAP

Wellness events

Free meals

Job summary

RBH Hospitality Management in Manchester is seeking an experienced Operations Manager for our city hotel. You will oversee daily operations across Front Office, Housekeeping, F&B and Maintenance, ensuring seamless service and efficient performance.

Lead department heads, coach staff, and drive guest satisfaction while monitoring occupancy, RevPAR and profitability. You will collaborate with Sales, Marketing and HR to align operations with business goals.

Qualifications

• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
• Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
• Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
• Ability to multitask and manage time effectively in a fast-paced, dynamic environment.

Responsibilities

• Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.
• Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
• Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
• Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.

Job description

RBH Hospitality Management in Manchester is seeking an experienced Operations Manager for our city hotel. You will oversee daily operations across Front Office, Housekeeping, F&B and Maintenance, ensuring seamless service and efficient performance.

Lead department heads, coach staff, and drive guest satisfaction while monitoring occupancy, RevPAR and profitability. You will collaborate with Sales, Marketing and HR to align operations with business goals.