Hotel Operations Leader - Drive Guest Experience & Revenue

Valor Hospitality Partners, LLC; Glasgow; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

UK hotel member discounts

Hotel room discounts

Dining discounts 50%

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Wellbeing initiatives

Job summary

Valor Hospitality Partners, LLC on behalf of Hilton Garden Inn Glasgow City Centre seeks an Operations Manager to lead the day-to-day hotel operations, with a focus on commercial performance and guest experience across all departments. You will coach department heads, drive commercial targets, manage guest touchpoints, and uphold brand standards while supporting recruitment and team development.

This role offers opportunities for career growth within a supportive, equal-opportunity employer,

Responsibilities

• Leading, coaching and motivating heads of department across front office, food & beverage, and housekeeping to deliver consistent, brand-standard service
• Working closely with the General Manager to set and drive commercial targets, tracking performance and adjusting operational plans accordingly
• Ensuring guest experience remains seamless across every touchpoint, resolving escalations and maintaining brand standards throughout
• Collaborating with department heads to maximise commercial results while managing costs and rota efficiency
• Maintaining a safe, secure and compliant environment for guests and team members
• Supporting recruitment, development and engagement of the wider team, helping build a culture people want to stay in

Job description

Valor Hospitality Partners, LLC on behalf of Hilton Garden Inn Glasgow City Centre seeks an Operations Manager to lead the day-to-day hotel operations, with a focus on commercial performance and guest experience across all departments. You will coach department heads, drive commercial targets, manage guest touchpoints, and uphold brand standards while supporting recruitment and team development.

This role offers opportunities for career growth within a supportive, equal-opportunity employer,