Hotel Operations Leader: Drive Guest Experience & Profit

MG - Management; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Job summary

Glasgow Marriott Hotel is recruiting an ambitious Operations Manager to lead day-to-day hotel operations across Front Office, Housekeeping, F&B, Kitchen, events and Engineering. You will work with the General Manager to set strategy and drive guest satisfaction and commercial performance.

As a senior leader, you will coach department heads, champion service standards, manage labour costs and deliver measurable improvements, while remaining highly visible to guests and colleagues throughout the

Qualifications

• Previous experience in a senior hotel operations or hotel management role.
• Strong operational knowledge across Rooms and large catering operations.
• Experience leading department heads and large teams.
• Strong commercial awareness and understanding of hotel financial performance.

Responsibilities

• Lead the hotel’s operational teams to deliver consistently high standards of service.
• Work with the General Manager to deliver the hotel’s business strategy.
• Provide coaching and development to department heads and staff.
• Create a culture of delivering exceptional guest experiences and empowerment.

Skills

Leadership

Guest experience

Commercial awareness

People development

Budgeting

Education

Hotel Management degree

Job description

Glasgow Marriott Hotel is recruiting an ambitious Operations Manager to lead day-to-day hotel operations across Front Office, Housekeeping, F&B, Kitchen, events and Engineering. You will work with the General Manager to set strategy and drive guest satisfaction and commercial performance.

As a senior leader, you will coach department heads, champion service standards, manage labour costs and deliver measurable improvements, while remaining highly visible to guests and colleagues throughout the