Hotel Operations Leader: Guest Experience & Growth

Valor Hospitality; Glasgow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Apprenticeships

Career development

Team service awards

Friend & family discounts

Staff hotel rates (£30 B&B)

Discounted stays

Meal on duty

Cycle To Work

Refer-a-friend bonuses

Health & wellbeing programmes

Wellness activities

Employee Assistance Programme

Healthcare Cash Plan

Job summary

Valor Hospitality seeks an Operations Manager for Hilton Garden Inn Glasgow City Centre. You will partner with the General Manager to lead daily hotel operations, prioritising commercial performance and guest experience across all departments.

You will coach department heads, drive targets, manage costs and ensure brand standards while maintaining a safe environment. You’ll contribute to recruitment and team development, benefit from funded apprenticeships, internal programs, staff discounts and

Qualifications

• Proven track record leading hotel operations and delivering brand standards.
• Experience in driving commercial performance and guest satisfaction.
• Strong people leadership and cost-control capabilities.

Responsibilities

• Lead heads of department across front office, F&B and housekeeping to deliver consistent service.
• Set and drive commercial targets, monitor performance and adjust plans.
• Ensure guest experience remains seamless across touchpoints and resolve escalations.
• Collaborate with department heads to maximise commercial results while controlling costs and rosters.
• Maintain a safe, compliant environment for guests and team members.
• Support recruitment, development and engagement of the wider team.

Skills

Leadership

Coaching

Target setting

Guest experience

Cost management

Recruitment

Staff development

Job description

Valor Hospitality seeks an Operations Manager for Hilton Garden Inn Glasgow City Centre. You will partner with the General Manager to lead daily hotel operations, prioritising commercial performance and guest experience across all departments.

You will coach department heads, drive targets, manage costs and ensure brand standards while maintaining a safe environment. You’ll contribute to recruitment and team development, benefit from funded apprenticeships, internal programs, staff discounts and