hotel night ambassador

Citizenm; Greater London; On-site; Confidential; Part time

Job summary

A leading hotel chain in London seeks a Night Ambassador to deliver exceptional service during night shifts. Responsibilities include welcoming guests, assisting with check-ins, food service, and handling guest requests. Ideal candidates should possess a genuine touch, a collaborative spirit, and strong problem-solving skills. Competitive salary of £2,375 per month, flexible schedules, and numerous benefits like training programs and meal provisions offered. Applicants must have the right to work in the UK.

Benefits

Competitive salary

Flexible schedules

Performance rewards

Access to learning programs

Career progression

Training program for new starters

Meal & coffee during shifts

Pension scheme

Employee discounts

Global opportunities

Referral program bonus

Qualifications

• Genuine touch; treat all people as you would treat your best friends.
• Collaborative attitude; optimistic and spread good vibes.
• Smart thinker; find better and bolder ways to do things.
• Real caring; show empathy for people and the planet.
• Fluent in English; other languages are welcome.

Responsibilities

• Warmly welcome guests as they walk in.
• Assist guests at the self check-in kiosks.
• Clean, prepare and serve meals.
• Brew coffee or mix drinks.
• Serve as a concierge for guest inquiries.
• Maintain living room and clean canteenM.
• Handle requests from guests.
• Manage reservations in the property management system.
• Responsible for operations during night shifts.
• Assist guests in emergencies.

Skills

Customer service

Multitasking

Fluent English

Problem solving

Job description

hotel night ambassador

Application Deadline: 9 January 2026

Department: Hotels

Employment Type: Permanent - Part Time

Location: UK, London

Reporting To: hotel manager

Compensation: £2,375 / month

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Your typical citizenM shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Cleaning, preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS), including the daily the night audit;
• Holding the keys to the castle; responsible for operations during the night shifts;
• Taking care of our guests including in emergency situations.

Do you have what we’re looking for?

To be successful at citizenM, you’ll need to have:

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:

• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!

What's in it for you?

Please note that we are only able to consider applicants with the right to work in the UK.

You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.

What we offer you:

• Competitive salary (£2375.47 / month gross)
• Flexible schedules
• Performance rewards (10% maximum / month)
• Access to citizenM learning and development programs
• Career progression
• Full immersion (training) program for new starters
• Meal & coffee on us during your shift break
• Pension and cycle to work scheme
• citizenM uniform and comfy shoes by On Running
• Wellbeing program (EAP)
• Restaurant and bar discounts via CODE for all ambassadors
• Global opportunities - chance to work in other citizenMs around the world
• Referral program - £1000 bonus if your friend joins us too

Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule, including:

• Nights: 10:50PM-7:10AM
• Availability to work weekends is required!

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.