Hotel Front Office Supervisor

Motel One; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Motel One in London is seeking a Front Office Supervisor to coordinate and manage the Front Office team in collaboration with the Department Manager. Your duties include checking in guests, reviewing bookings, and helping to maintain an exceptional guest experience.

You will monitor bookings, support cost control and revenue budgets, implement Motel One’s quality system, and contribute to coaching and onboarding new Front Office staff.

Qualifications

• Front Office experience and hosting skills are essential.
• Ability to develop employees and possibly manage a small team.
• Excellent quality and service mindset with strong hosting skills.
• Open, communicative with excellent English (written and spoken).
• Willing to support across departments and collaborate.

Responsibilities

• Check in guests and handle bookings accurately.
• Review bookings, overbookings and options with care.
• Monitor costs and contribute to the accommodation revenue budget.
• Implement and maintain Motel One's internal quality system.
• Co-train, onboard and coach Front Office staff.

Skills

Customer service

Team leadership

Hospitality industry experience

English proficiency

Communication skills

Education

Apprenticeship in the hotel trade

Tools

Opera Cloud

Job description

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

Your next career move: supervisor! You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:

• Checking in guests, as well as taking and processing bookings
• Reviewing bookings, overbookings and options
• Monitoring costs and the accommodation revenue budget
• Implementing and maintaining the internal Motel One quality management system
• Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office staff

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/retail industry or be looking for a change of career
• Enjoy developing employees – and ideally have some management experience
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
• Be a team player and willing to provide assistance across departments – we achieve our results together
• Haveprevious experience with Opera Cloud