Hotel Front Office Agent

Motel One Group; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Motel One Group is seeking a guest-oriented front desk professional in London to ensure a warm welcome and a smooth departure for guests. You will handle check-in/check-out, bookings, invoicing, and cash handling while supporting both front and back office tasks.

You will join multicultural teams, bring hosting skills, English proficiency, and Opera Cloud experience to deliver high-quality service in a modern hotel environment.

Qualifications

• Apprenticeship in the hotel trade or relevant hotel/catering experience.
• Excellent sense of quality and service, hosting skills and passion for hospitality.
• Open, communicative and a willingness to assist across departments.
• Solid command of English.
• Team player with ability to work in multicultural teams.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Review and process bookings, overbookings, and options.
• Invoicing and handling payments, cash transactions and cashing up.
• Perform front and back office administrative tasks and answer emails.
• Collaborate across departments to gain insights in new activities.

Skills

Guest service

Communication

Team player

English

Multicultural teamwork

Education

Hotel apprenticeship

Tools

Opera Cloud

Job description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together
• Have previous Opera Cloud experience