Hotel Front Office Agent

Motel One; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Motel One in London is seeking a hotel professional to provide warm welcome and attentive service to guests, from check-in to departure. You will handle bookings, overbookings, payments and invoicing, and manage front and back-office admin tasks in a multicultural team.

Open to those with an apprenticeship in hospitality or hotel experience, you value quality, service and English communication. Opera Cloud experience is a plus, and teamwork is essential to our success.

Qualifications

• Apprenticeship in hotel trade or hospitality experience preferred.
• High standard of quality and service with hosting skills.
• Good command of English is required.
• Team player and willingness to assist across departments.
• Previous Opera Cloud experience is a plus.

Responsibilities

• Look after guests with warm welcome and check-in/check-out.
• Reviewing and processing bookings, overbookings and options.
• Invoicing and managing payments, cash handling and cashing up.
• Administrative tasks in front and back office and handling emails.
• Collaborate across departments to gain insights in new activities.

Skills

English

Hosting skills

Team player

Opera Cloud experience

Education

Hotel apprenticeship / Hospitality apprenticeship

Tools

Opera Cloud

Job description

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together
• Have previous Opera Cloud experience

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