Front Office Supervisor

Motel One Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Motel One Group in London is seeking a Front Office Supervisor to coordinate and lead our Front Office team in collaboration with the Department Manager. You will check in guests, manage bookings, monitor revenue budgets, and uphold Motel One quality standards.

The ideal candidate has hospitality apprenticeship or hotel industry experience, enjoys developing staff, speaks fluent English, and is a team player with strong service orientation. Opera Cloud experience is a plus.

Qualifications

• Completed apprenticeship in hotel trade or relevant hotel/catering/retail experience.
• Enjoy developing employees and ideally have some management experience.
• Excellent sense of quality and service, hosting skills.
• Be open and communicative with excellent manners and fluent English.
• Team player and willing to assist across departments; collaboration is key.
• Experience with Opera Cloud is preferred.

Responsibilities

• Coordinate and manage the Front Office team in cooperation with the Department Manager.
• Check in guests, take and process bookings.
• Review bookings, overbookings and options.
• Monitor costs and the accommodation revenue budget.
• Implement and maintain the internal Motel One quality management system.
• Shared responsibility for coaching, cross-trainings and onboarding new Front Office staff.

Skills

Management experience

Hosting skills

Team player

English proficiency

Customer service

Education

Hotel trade apprenticeship

Tools

Opera Cloud

Job description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

Your next career move: supervisor! You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:

• Checking in guests, as well as taking and processing bookings
• Reviewing bookings, overbookings and options
• Monitoring costs and the accommodation revenue budget
• Implementing and maintaining the internal Motel One quality management system
• Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office staff

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/retail industry or be looking for a change of career
• Enjoy developing employees – and ideally have some management experience
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
• Be a team player and willing to provide assistance across departments – we achieve our results together
• Have previous experience with Opera Cloud