Hotel Front Office Supervisor

Motel One Germany BetriebsGmbH; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Motel One Germany BetriebsGmbH is seeking a Hotel Front Office Supervisor to coordinate and lead our Front Office team in collaboration with the Department Manager. You will oversee check-ins, bookings, and the review of reservations including overbookings, while monitoring costs and contributing to the quality management system.

The ideal candidate has an apprenticeship in hotel trade or related experience, strong hosting and leadership skills, and excellent English.

Qualifications

• Completed apprenticeship in the hotel trade or relevant experience in hotel/catering/retail.
• Enjoy developing employees and ideally have management experience.
• Excellent sense of quality and service, plus hosting skills and passion for hospitality.
• Open and communicative with excellent manners and strong written/spoken English.
• Team player willing to assist across departments; we achieve results together.
• Previous experience with Opera Cloud.

Responsibilities

• Coordinate and manage the Front Office team in collaboration with the Department Manager.
• Check in guests, take and process bookings.
• Review bookings, overbookings and options.
• Monitor costs and the accommodation revenue budget; support quality management system.

Skills

Hosting skills

People development

Team player

English proficiency

Communication

Education

Apprenticeship in hotel trade

Tools

Opera Cloud

Job description

Hotel Front Office Supervisor

Job Description

Your next career move: supervisor! You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:

• Checking in guests, as well as taking and processing bookings
• Reviewing bookings, overbookings and options
• Monitoring costs and the accommodation revenue budget
• Implementing and maintaining the internal Motel One quality management system
• Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office staff

Benefits

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

Whether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/retail industry or be looking for a change of career
• Enjoy developing employees - and ideally have some management experience
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
• Be a team player and willing to provide assistance across departments - we achieve our results together
• Have previous experience with Opera Cloud