Hotel Front Desk Receptionist - Guest Experience Champion

Thwaites; Knutsford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A vibrant hotel in Knutsford is seeking a Receptionist to provide a warm welcome to guests and ensure high-quality hospitality. The role involves greeting guests, assisting with check-in and check-out processes, and promoting hotel services. Ideal candidates will have strong communication skills, the ability to remain calm under pressure, and a passion for enhancing guest experiences. This position offers competitive pay and career advancement opportunities.

Benefits

Competitive salary, negotiable depending on experience

Access to wages as you earn

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Supportive work environment

Qualifications

• Must have a warm demeanor and provide excellent hospitality.
• Ability to handle unexpected circumstances calmly.
• Passion for delivering a great guest experience.

Responsibilities

• Greet guests with a welcoming smile.
• Assist with checking in and out efficiently.
• Upsell rooms and hotel facilities.
• Inform and guide guests about hotel services.

Skills

Strong communication skills

Customer service orientation

Calm under pressure

Job description

A vibrant hotel in Knutsford is seeking a Receptionist to provide a warm welcome to guests and ensure high-quality hospitality. The role involves greeting guests, assisting with check-in and check-out processes, and promoting hotel services. Ideal candidates will have strong communication skills, the ability to remain calm under pressure, and a passion for enhancing guest experiences. This position offers competitive pay and career advancement opportunities.