Hotel Front Desk Pro: Guest Experience & Growth

Young'S Pubs; Cheltenham; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Free Meals

Weekly pay

28 days holiday per year

20% discount in all Young's Pubs and 0

30% discount on overnight stays in our

Share Save Scheme

Company Pension Scheme

Résumé du poste

The Park, a Beautiful Town House Hotel in Cheltenham, is seeking a Receptionist to join Young'S Pubs. You will deliver outstanding guest service with a friendly, proactive approach and work as part of a team dedicated to hospitality excellence.

Ideal candidates will have prior hospitality experience, strong communication skills and a meticulous eye for detail. You will support sales growth through guest engagement and ensure smooth front-desk operations.

Qualifications

• Experience delivering exceptional customer service in a hospitality or similar setting.
• Friendly, outgoing personality with excellent communication skills.
• Active team player with high standards and attention to detail.
• Pro-active approach to driving sales and engaging with customers and team.
• Good planning and organisational skills to support administration procedures.

Responsabilités

• Provide friendly, responsive guest reception and service.
• Assist during busy periods and help drive guest engagement and sales.
• Maintain organisation and accuracy in reception and admin tasks.

Connaissances

Customer service

Team player

Communication skills

Attention to detail

Sales-oriented

Organisation

Description du poste

The Park, a Beautiful Town House Hotel in Cheltenham, is seeking a Receptionist to join Young'S Pubs. You will deliver outstanding guest service with a friendly, proactive approach and work as part of a team dedicated to hospitality excellence.

Ideal candidates will have prior hospitality experience, strong communication skills and a meticulous eye for detail. You will support sales growth through guest engagement and ensure smooth front-desk operations.