Guest Experience Host — Evenings & Weekends

No.131 The Promenade; Cheltenham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Share of Tronc

50% staff F&B discount (restrictions  

Family Businesses Discounts

Contributory pension scheme

Refer a friend reward scheme

Team / Friends & Family room rates

Uniform provided

Duty meals

Flexible Days/Rostered days off

Additional holiday increase up to 5  +

Team events & incentives

Job summary

No.131 The Promenade in the centre of Cheltenham is seeking a Reception Host to join our highly regarded team. You will welcome guests, manage reservations and reception tasks with a friendly, efficient approach, ensuring a warm and memorable start to every stay.

This is a 24-hour, 7-days-a-week operation requiring flexibility to work evenings and weekends; the ideal candidate will communicate clearly, multi-task confidently, and uphold our high standards of service and security throughout

Qualifications

• Outstanding communication and guest service mindset.
• Ability to multitask and stay organised in a busy reception.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer phone calls and handle reservations.
• Maintain reception area and security procedures.

Skills

Communication skills

Guest service

Teamwork

Job description

No.131 The Promenade in the centre of Cheltenham is seeking a Reception Host to join our highly regarded team. You will welcome guests, manage reservations and reception tasks with a friendly, efficient approach, ensuring a warm and memorable start to every stay.

This is a 24-hour, 7-days-a-week operation requiring flexibility to work evenings and weekends; the ideal candidate will communicate clearly, multi-task confidently, and uphold our high standards of service and security throughout