Guest Experience Host - Front Desk & Bar

Greene King; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career progression across Greene King"

Large staff discounts on brands

Employee assistance program

Family-friendly policies

Referral bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is hiring Hotel Staff in Cheltenham to help create memorable guest experiences from check-in to departure. You’ll work in a welcoming, fast-paced environment as part of a friendly team, contributing to every guest's stay with attentive service.

In this role you’ll greet guests, assist with inquiries, and ensure the front of house is safe and tidy. A positive attitude, good English, and a willingness to learn are essential to thrive here.

Qualifications

• Willingness to learn and expand skills.
• Attention to detail with keeping areas and drinks to a high standard.
• Passion for delivering great service and making guests feel welcome.
• Positive can-do attitude and ability to work well in a team.
• Sufficient spoken and written English to perform the role and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Willingness to learn

Attention to detail

Customer service mindset

Team player

English language proficiency

Job description

Greene King is hiring Hotel Staff in Cheltenham to help create memorable guest experiences from check-in to departure. You’ll work in a welcoming, fast-paced environment as part of a friendly team, contributing to every guest's stay with attentive service.

In this role you’ll greet guests, assist with inquiries, and ensure the front of house is safe and tidy. A positive attitude, good English, and a willingness to learn are essential to thrive here.