Hotel Front Desk & Guest Experience Associate

Aimbridge; Manchester; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Training

Staff discounts

Employee assistance program

Incentives

Job summary

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant for our Manchester hotel, delivering exceptional service to guests from check-in to check-out and handling inquiries with a calm, professional demeanor.

You will work with colleagues across departments to ensure a seamless guest experience, maintain front desk organization, and use hotel systems such as Opera or Fidelio. We value communication, attention to detail, and passion for hospitality in line with our brand standards.

Qualifications

• Excellent communication skills, both verbal and written, are essential.
• Strong organisational abilities to manage reservations and front desk flow.
• Attention to detail to avoid booking errors and guest dissatisfaction.
• Basic computer proficiency and familiarity with hotel systems (Opera/Fidelio) are advantageous.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Handle inquiries and guest requests, resolving complaints when possible.
• Book reservations and provide information on local attractions.
• Maintain a clean, organized front desk workspace and support colleagues across departments.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant for our Manchester hotel, delivering exceptional service to guests from check-in to check-out and handling inquiries with a calm, professional demeanor.

You will work with colleagues across departments to ensure a seamless guest experience, maintain front desk organization, and use hotel systems such as Opera or Fidelio. We value communication, attention to detail, and passion for hospitality in line with our brand standards.