Front Desk Supervisor – Lead Guest Experience

Aimbridge; Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Industry training

Staff discounts

Stream pay

Employee assistance program

Incentives

Staff meals

Job summary

Aimbridge Hospitality is seeking a Reception Supervisor in Manchester to lead the reception team and ensure guests receive outstanding service throughout their stay.

You will manage the front desk, handle guest enquiries and complaints, oversee reservations, and ensure that rooms and public areas are clean and well-maintained. Training staff and upholding brand standards are also key aspects.

Qualifications

• Leadership and team management abilities.
• Strong customer service focus with guest satisfaction emphasis.
• Organisational skills to manage reservations and duties.
• Knowledge of hotel policies, procedures and systems.

Responsibilities

• Oversee the Reception Team and ensure guests receive excellent service.
• Manage the front desk, reservations and guest complaints.
• Ensure that guest rooms and public areas are clean and well-maintained.
• Assist the head of department in training staff and enforcing policies.
• Maintain positive relationships with guests and staff.

Skills

Leadership

Customer service

Organisational skills

Policy knowledge

Job description

Aimbridge Hospitality is seeking a Reception Supervisor in Manchester to lead the reception team and ensure guests receive outstanding service throughout their stay.

You will manage the front desk, handle guest enquiries and complaints, oversee reservations, and ensure that rooms and public areas are clean and well-maintained. Training staff and upholding brand standards are also key aspects.