Hotel Front Office Manager - Guest Experience Leader

Interstate Europe Hotels & Resorts; Livingston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Industry-leading training

Staff discounts (portfolio)

Up to 50% off F&B and spa

Stream pay as earned

Employee assistance programme

Uncapped incentives

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office Assistant Manager to lead the front desk team and guarantee excellent guest service across stays. You will oversee reservations, check-in/out, and ensure public areas and rooms meet brand standards.

Responsibilities include staff training, policy enforcement, and fostering positive guest relationships while upholding Aimbridge's service standards.

Qualifications

• Leadership skills to manage and motivate the front office team.
• Excellent customer service to resolve guest issues.
• Highly organised with attention to detail for reservations and spaces.

Responsibilities

• Oversee Front Office Team and ensure guests receive excellent service.
• Manage front desk operations, reservations and check-in/out processes.
• Handle guest complaints with professional resolution.
• Train staff and enforce guest service policies.
• Maintain positive relationships with guests and colleagues.

Skills

Leadership

Customer service

Organisational skills

Communication

Problem solving

Tools

Hotel software

Job description

Aimbridge Hospitality EMEA is seeking a Front Office Assistant Manager to lead the front desk team and guarantee excellent guest service across stays. You will oversee reservations, check-in/out, and ensure public areas and rooms meet brand standards.

Responsibilities include staff training, policy enforcement, and fostering positive guest relationships while upholding Aimbridge's service standards.