Guest Experience Front Desk Specialist

Aimbridge; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Aimbridge Hospitality in Manchester is seeking a Front Office Receptionist to welcome guests, manage check-in and check-out, and deliver a seamless arrival experience. You will use Opera or Fidelio, coordinate with teams, upsell hotel services, and ensure compliance with health and safety standards to uphold our brand standards.

The role requires excellent communication, strong organisational skills, and attention to detail.

Qualifications

• Clear communication with guests, colleagues and stakeholders.
• Strong organisational skills to manage reservations and front desk operations.
• Attention to detail to avoid booking errors and ensure accuracy.

Responsibilities

• Greet guests and check them in/out efficiently while ensuring a smooth operation.
• Support upselling of hotel services and facilities where appropriate.

Skills

Communication

Organization

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality in Manchester is seeking a Front Office Receptionist to welcome guests, manage check-in and check-out, and deliver a seamless arrival experience. You will use Opera or Fidelio, coordinate with teams, upsell hotel services, and ensure compliance with health and safety standards to uphold our brand standards.

The role requires excellent communication, strong organisational skills, and attention to detail.