Front Desk & Guest Experience Specialist

Aimbridge; Perth; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Training programs

Staff discounts

Stream program

Employee assistance programme

Incentives

Staff meals

Career breaks

Staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office team member to welcome guests, manage check-in/check-out, and support operations to ensure a seamless stay. The role emphasizes excellent guest service, accurate reservations handling and adherence to safety standards.

You will work closely with hotel colleagues to promote services, maintain room occupancy, and help deliver a memorable guest experience in a fast-paced environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational ability to manage reservations and check-in/out.
• Attention to detail to ensure accuracy and smooth operations.
• Proficiency with MS Office, email and internet; knowledge of hotel management software is a plus.

Responsibilities

• Manage guest check-in and check-out processes with a friendly, professional approach.
• Maximise room occupancy and promote hotel services and facilities through up-selling.
• Ensure compliance with hotel security, fire regulations and health and safety requirements.
• Provide support to colleagues across departments to deliver a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office team member to welcome guests, manage check-in/check-out, and support operations to ensure a seamless stay. The role emphasizes excellent guest service, accurate reservations handling and adherence to safety standards.

You will work closely with hotel colleagues to promote services, maintain room occupancy, and help deliver a memorable guest experience in a fast-paced environment.