Front Office Manager: Elevate Guest Experience & Service

Aimbridge

Livingston

On-site

GBP 24,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Industry training

Staff discounts (portfolio)

Stream pay

Employee assistance

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office Assistant Manager to lead the Front Office Team and ensure guests receive excellent service during their stay at our hotel. You will oversee the front desk, reservations, and daily operations, and help drive a culture of hospitality and efficiency.

You will train staff, enforce guest service policies, resolve guest issues, and maintain positive relationships with guests.

Qualifications

Leadership skills to effectively manage and motivate the guest services team.
Outstanding customer service abilities to handle guest requests and complaints.
Strong organisational skills to manage reservations and maintain a tidy workspace.
Knowledge of hotel policies and procedures, including room rates and check-in/out processes.

Responsibilities

Oversee the Front Office Team and ensure guests receive excellent service during their stay.
Manage the front desk, reservations, and daily front office operations.
Handle guest complaints and resolve issues to maintain guest satisfaction.
Assist the head of department in staff training and enforcing policies and procedures.
Maintain positive relationships with guests and ensure a clean, well-maintained environment.