Front Office Supervisor — Lead Guest Experience & Team

Aimbridge; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff training and development

Hotel discounts across portfolio

Employee assistance programme

Incentives program

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office Supervisor to lead the guest services team, ensure exceptional service, and help maintain smooth operations across the front desk, reservations, and guest relations.

You will train staff, enforce service standards, manage guest complaints, and collaborate with other departments to deliver a first-class stay for guests in our Manchester property; a strong emphasis on detail, organisation, and policy knowledge.

Qualifications

• Leadership skills to effectively manage and motivate the guest services team.
• Strong customer service focus to resolve guest issues with tact and professionalism.
• Excellent organisational skills for reservations and smooth operations.
• Solid knowledge of hotel policies, rates, check-in/check-out and services.
• Familiarity with common hotel computer systems and software.

Responsibilities

• Oversee Front Office Team and ensure guests receive outstanding service during their stay.
• Manage the front desk, handle guest complaints and supervise reservations.
• Ensure guest rooms and public areas are clean and well-maintained.
• Assist head of department with staff training and policy enforcement.
• Maintain positive relationships with guests and uphold brand standards.

Skills

Leadership

Customer service

Organisational skills

Hotel policies

Hotel computer systems

Job description

Aimbridge Hospitality EMEA is seeking a Front Office Supervisor to lead the guest services team, ensure exceptional service, and help maintain smooth operations across the front desk, reservations, and guest relations.

You will train staff, enforce service standards, manage guest complaints, and collaborate with other departments to deliver a first-class stay for guests in our Manchester property; a strong emphasis on detail, organisation, and policy knowledge.