Hotel Front Desk Agent — Growth & Perks

Dalata Hotel Group plc; West of England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Rooms employee rate €/£60

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation events

Job summary

Dalata Hotel Group is seeking a friendly Receptionist to welcome guests and manage front desk operations in our UK properties. The role involves registering guests, processing payments, and providing local information to visitors.

You will respond to inquiries about facilities, ensure key security, and maintain accurate guest records. A positive service mindset and the ability to work calmly under pressure are essential.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Communication

Independence

Composure under pressure

Job description

Dalata Hotel Group is seeking a friendly Receptionist to welcome guests and manage front desk operations in our UK properties. The role involves registering guests, processing payments, and providing local information to visitors.

You will respond to inquiries about facilities, ensure key security, and maintain accurate guest records. A positive service mindset and the ability to work calmly under pressure are essential.