Guest Services Associate - Growth & Academy Perks

Dalata Hotel Group; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee room rate on rooms

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Development via Dalata Academy

Staff appreciation initiatives

Job summary

Dalata Hotel Group is hiring a front desk receptionist to warmly greet guests, register arrivals, and handle payments. You will address inquiries about facilities and local attractions, while ensuring key security and accurate guest data in our system.

You will also take bookings and confirm reservations, contributing to a smooth guest experience across our UK properties. The role emphasizes excellent customer service, independence, and composure under pressure.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capable of staying calm under pressure.
• Experience in 3/4-star hotels is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Independent work

Communication

Staying calm under pressure

Hotel experience (3/4-star)

Job description

Dalata Hotel Group is hiring a front desk receptionist to warmly greet guests, register arrivals, and handle payments. You will address inquiries about facilities and local attractions, while ensuring key security and accurate guest data in our system.

You will also take bookings and confirm reservations, contributing to a smooth guest experience across our UK properties. The role emphasizes excellent customer service, independence, and composure under pressure.