Front Desk Guest Experience Specialist

Dalata Hotel Group plc; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our

Staff appreciation Initiatives, team &

Job summary

Dalata Hotel Group plc in the UK is seeking a Receptionist to provide a warm, professional welcome to guests at a luxury 4-star property, handling check-ins and check-outs efficiently. You will upsell services, answer guest questions, manage reservations in Opera Cloud, and ensure secure handling of payments while maintaining guest profiles.

Join a team committed to internal progression, with training and development opportunities as part of our Dalata Academy and a collaborative, guest-focused

Qualifications

• A genuine passion for delivering exceptional customer service.
• A positive, enthusiastic and professional attitude.
• Excellent communication and interpersonal skills.
• Confidence in engaging with guests and identifying upselling opportunities.
• Strong organisational skills and attention to detail.
• Ability to remain calm in a fast-paced environment.
• Proactive approach with the ability to work independently.
• Good IT skills and the ability to learn new systems quickly.
• Experience using Opera Cloud or a similar hotel PMS is desirable.

Responsibilities

• Provide a warm, professional and engaging welcome to all guests, delivering service that reflects the standards of a luxury 4-star hotel.
• Complete guest check-ins and check-outs efficiently using the Opera Cloud property management system.
• Process payments accurately and securely in line with hotel procedures.
• Proactively identify upselling opportunities, promoting room upgrades, food and beverage outlets, and additional hotel services.
• Respond confidently to guest enquiries regarding hotel facilities, local attractions, transport options and recommendations.
• Manage reservations, amendments and guest requests to ensure all details are accurately recorded.
• Maintain the security and control of room keys and guest information at all times.
• Ensure all guest profiles and reservations are updated accurately within Opera Cloud.
• Work collaboratively with colleagues across all departments to deliver outstanding guest experiences.
• Resolve guest concerns professionally and efficiently, taking ownership to achieve positive outcomes.
• Promote a positive, welcoming and solution-focused atmosphere within the hotel.

Skills

Customer service

Communication

Upselling

Organizational skills

Calm under pressure

Initiative

IT skills

Tools

Opera Cloud

Job description

Dalata Hotel Group plc in the UK is seeking a Receptionist to provide a warm, professional welcome to guests at a luxury 4-star property, handling check-ins and check-outs efficiently. You will upsell services, answer guest questions, manage reservations in Opera Cloud, and ensure secure handling of payments while maintaining guest profiles.

Join a team committed to internal progression, with training and development opportunities as part of our Dalata Academy and a collaborative, guest-focused