Front Desk Concierge | Growth & Development Path

Dalata Hotel Group plc; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms €60/£60

30% Off Friends & Family rate

Extra annual leave day after each year

Job summary

Dalata Hotel Group plc in the United Kingdom is seeking a Receptionist - Front Office to welcome guests with warmth and professionalism. You will support front desk operations and collaborate with management to maintain high morale and service standards.

Responsibilities include monitoring cash transactions, ensuring adequate staffing, promoting hotel outlets, and communicating room status for VIP guests. The role requires at least one year of relevant experience and a friendly, team-oriented

Qualifications

• A minimum of one year of experience in a similar role.
• Excellent organizational skills, with the ability to oversee and delegate work to others.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• The ability to work independently as well as part of a team.

Responsibilities

• Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon arrival and throughout their stay from all departmental staff.
• Assist in efficiently and effectively managing front office operations.
• Collaborate with the management team to maintain strong team morale at all times.
• Monitor all front office cash transactions, including float and till procedures, ensuring compliance with company policy.
• Ensure the front desk is adequately staffed at all times and anticipate the need for additional coverage, especially during busy periods.
• Familiarize departmental staff with sales and promotional principles and actively promote all hotel outlets.
• Communicate and collaborate with the Accommodation Manager/Assistant Manager regarding room status, VIP guests, and allocations.

Skills

Organizational skills

Friendly personality

Independent & team work

Front office experience

Job description

Dalata Hotel Group plc in the United Kingdom is seeking a Receptionist - Front Office to welcome guests with warmth and professionalism. You will support front desk operations and collaborate with management to maintain high morale and service standards.

Responsibilities include monitoring cash transactions, ensuring adequate staffing, promoting hotel outlets, and communicating room status for VIP guests. The role requires at least one year of relevant experience and a friendly, team-oriented