Hotel Receptionist & Guest Experience — Growth Path

Dalata Hotel Group

Glasgow

On-site

GBP 18,000 - 24,000

Full time

9 days ago

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Benefits offered by this job

Free meals

50% Off F&B

Room rate €60/£60

Friends & Family 30% off

Extra annual leave day

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff appreciation initiatives

Job summary

Dalata Hotel Group in the United Kingdom invites applications for a front desk role. You will greet guests, register them and process payments, answer questions about facilities and local information, ensure key security and update guest details in the system. You will also take and confirm reservations, contributing to a smooth guest experience.

The company is committed to internal promotion and development through the Dalata Academy, offering growth opportunities and a supportive environment.

Qualifications

Excellent customer service skills.
Ability to work independently and take initiative.
Outstanding communication skills.
Capability to remain calm and perform well under pressure.
Experience in 3/4-star hotel is desired but not essential.

Responsibilities

Greet and welcome guests as they arrive at the hotel.
Register guests and process their payments.
Respond to inquiries about in-house facilities and local tourist information.
Ensure the security of room keys.
Update all guest information in the computer system.
Take and confirm reservations for guests

Skills

Customer service

Independence

Communication

Calm under pressure

Hotel experience

Job description

The company is committed to internal promotion and development through the Dalata Academy, offering growth opportunities and a supportive environment.

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