Guest Experience Specialist – Hotel Front Desk

Dalata Hotel Group plc; Glasgow; Hybrid; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day per year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff appreciation initiatives

Job summary

Dalata Hotel Group plc in Glasgow is seeking a friendly Receptionist to welcome guests, handle check-ins, and provide helpful information about local attractions and hotel facilities.

You will manage guest registrations, process payments, and keep guest records up to date, while ensuring key security and a smooth arrival experience. This role suits a customer-focused person ready to work in a busy hotel environment.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capable of remaining calm and performing well under pressure.
• Experience in 3/4-star hotel is desirable but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Independent work

Communication

Working under pressure

Hotel experience (3-4 star)

Job description

Dalata Hotel Group plc in Glasgow is seeking a friendly Receptionist to welcome guests, handle check-ins, and provide helpful information about local attractions and hotel facilities.

You will manage guest registrations, process payments, and keep guest records up to date, while ensuring key security and a smooth arrival experience. This role suits a customer-focused person ready to work in a busy hotel environment.