Guest Experience Coordinator (Reception) – Growth & Perks

Dalata Hotel Group; West of England; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our

Staff appreciation Initiatives, fun t

Regular charity events

Job summary

Dalata Hotel Group is seeking a Guest Services Associate to greet guests, register them, and handle inquiries with a friendly and professional approach. The role is on-site at UK properties, with opportunities to develop through the Dalata Academy and internal progression.

You will contribute to guest satisfaction, maintain accurate records, and support a welcoming atmosphere in a busy hotel environment.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Independent working

Communication skills

Calm under pressure

Hospitality experience (desirable)

Job description

Dalata Hotel Group is seeking a Guest Services Associate to greet guests, register them, and handle inquiries with a friendly and professional approach. The role is on-site at UK properties, with opportunities to develop through the Dalata Academy and internal progression.

You will contribute to guest satisfaction, maintain accurate records, and support a welcoming atmosphere in a busy hotel environment.