Hotel Receptionist: Guest Services & Career Growth

Dalata Hotel Group plc; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€£60 Employee rate on rooms for allDal

30% Off Friends & Family rate

Extra annual leave day for every year

Job summary

Dalata Hotel Group plc is seeking a friendly Receptionist to greet guests, check them in, and handle payments while providing information about local attractions. You will maintain guest records and assist with reservations, ensuring smooth front-desk operations.

We value a professional, proactive attitude and the ability to work independently in a busy hotel environment. This role is based at our Birmingham property, with opportunities for development within the Dalata Academy.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Excellent customer service

Independence / initiative

Outstanding communication

Calm under pressure

Job description

Dalata Hotel Group plc is seeking a friendly Receptionist to greet guests, check them in, and handle payments while providing information about local attractions. You will maintain guest records and assist with reservations, ensuring smooth front-desk operations.

We value a professional, proactive attitude and the ability to work independently in a busy hotel environment. This role is based at our Birmingham property, with opportunities for development within the Dalata Academy.