Hotel Duty Manager: Lead Ops & Guest Experience

Leonardo Hotels; Southampton; Hybride; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Special hotel rates across UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Ongoing training programmes

Résumé du poste

Leonardo Hotels Southampton is seeking a Duty Manager to lead day-to-day hotel operations and drive guest-focused service. You’ll supervise the team, greet guests, and ensure smooth operation across departments while upholding brand standards.

Join a dynamic team in a branded hotel environment, with opportunities to coach colleagues, support recruitment, and deliver exceptional guest experiences in a fast-paced hospitality setting.

Qualifications

• Preferably experience in a branded hotel or restaurant.

Responsabilités

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality.
• Have strong operational knowledge with the ability to work across departments as required.
• Support other managers with interviews and recruitment – it’s a team effort.
• Coach and train new starters – we want everyone to feel confident in their new role.
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly.
• Collaborate with your local HR team to host engaging activities for the team.

Description du poste

Leonardo Hotels Southampton is seeking a Duty Manager to lead day-to-day hotel operations and drive guest-focused service. You’ll supervise the team, greet guests, and ensure smooth operation across departments while upholding brand standards.

Join a dynamic team in a branded hotel environment, with opportunities to coach colleagues, support recruitment, and deliver exceptional guest experiences in a fast-paced hospitality setting.