Hotel Duty Manager: Lead Operations & Guest Experience

Leonardo Hotels; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Progression training

Job summary

Leonardo Hotels is seeking a Duty Manager to lead daily hotel operations and champion guest satisfaction. You will supervise teams, drive service standards, and collaborate with HR on recruitment and training efforts to ensure a smooth, memorable guest stay.

You’ll work hands-on across departments, resolve guest issues with tact, and coach new starters to build a capable, guest-focused team in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality leadership in branded hotels or restaurants preferred.
• Strong supervisory and coaching skills.
• Ability to manage guest concerns with professionalism and poise.

Responsibilities

• Greet guests and motivate the team to deliver outstanding hospitality.
• Supervise day-to-day hotel operations and cross-department collaboration.

Skills

Guest service excellence

Team leadership

Problem-solving

Interdepartmental collaboration

Job description

Leonardo Hotels is seeking a Duty Manager to lead daily hotel operations and champion guest satisfaction. You will supervise teams, drive service standards, and collaborate with HR on recruitment and training efforts to ensure a smooth, memorable guest stay.

You’ll work hands-on across departments, resolve guest issues with tact, and coach new starters to build a capable, guest-focused team in a fast-paced hospitality environment.