Hotel Operations Lead — Elevate Guest Experience

Leonardo Hotel Management (UK) Limited; Perth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers via company-wide recognition

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Duty Manager to lead day-to-day hotel operations and drive strategic initiatives across the hotel. You will engage the team to deliver memorable moments for guests while maintaining company service standards and collaborating with other departments within the hotel.

As a Duty Manager, you will supervise daily operations, inspire a vibrant team, and ensure guest experiences are exceptional.

Qualifications

• Hospitality experience is preferred.
• Experience working in a branded hotel or restaurant is an advantage.

Responsibilities

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it’s a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team

Job description

Leonardo Hotel Management (UK) Limited is seeking a Duty Manager to lead day-to-day hotel operations and drive strategic initiatives across the hotel. You will engage the team to deliver memorable moments for guests while maintaining company service standards and collaborating with other departments within the hotel.

As a Duty Manager, you will supervise daily operations, inspire a vibrant team, and ensure guest experiences are exceptional.