Duty Manager - Lead Guest Experience & Team Performance

Leonardo Hotels; Aberdeen City; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Special room rates across the UK & EU

Company-wide recognition vouchers

Thank You Week activities

Ongoing training and progression paths

Job summary

Leonardo Hotels is seeking a Duty Manager to lead daily hotel operations and deliver exceptional guest experiences. You will engage the team across departments, drive service standards, and act as an ambassador for the Leonardo Hotels estate.

The role emphasizes people leadership, recruitment support, and hands-on problem solving in a fast-paced hospitality environment. The ideal candidate thrives in a busy hotel setting, demonstrates versatility, and is comfortable coaching staff.

Qualifications

• Experience in hospitality leadership preferred.
• Ability to manage day-to-day hotel operations.
• Strong problem-solving and conflict-management skills.

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Work across departments with strong operational knowledge.
• Support interviews and recruitment with managers.
• Coach and train new starters for confidence in their roles.
• Solve problems and manage conflicts or complaints.
• Collaborate with local HR to host team activities.
• Experience in branded hotels or restaurants is preferred.

Skills

Operational leadership

Guest service excellence

Team motivation

Recruitment support

Conflict resolution

Cross-functional collaboration

Coaching and training

Job description

Leonardo Hotels is seeking a Duty Manager to lead daily hotel operations and deliver exceptional guest experiences. You will engage the team across departments, drive service standards, and act as an ambassador for the Leonardo Hotels estate.

The role emphasizes people leadership, recruitment support, and hands-on problem solving in a fast-paced hospitality environment. The ideal candidate thrives in a busy hotel setting, demonstrates versatility, and is comfortable coaching staff.