Hospitality Operations & Guest Experience Lead

Leonardo Hotel Management (UK) Limited; United Kingdom; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hotel room rates

Vouchers for high street shops

Talent referral scheme

Wellbeing program

Training & progression

Job summary

Leonardo Hotels is seeking a professional Duty Manager to oversee daily hotel operations and to inspire a high-performing team across departments. You will act as an ambassador for the hotel and the Leonardo Hotels estate, delivering memorable guest experiences in line with brand standards.

You will supervise day-to-day operations, support recruitment and interviews, and ensure every stay is exceptional while fostering a culture of respect, wellbeing, and continuous training for colleagues and

Qualifications

• Experience in hospitality or hotel operations.
• Proven ability to lead and motivate a team.
• Strong problem-solving and guest service orientation.

Responsibilities

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it’s a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Skills

Guest hospitality

Team leadership

Operational knowledge

Interdepartmental collaboration

Recruitment support

Conflict resolution

Job description

Leonardo Hotels is seeking a professional Duty Manager to oversee daily hotel operations and to inspire a high-performing team across departments. You will act as an ambassador for the hotel and the Leonardo Hotels estate, delivering memorable guest experiences in line with brand standards.

You will supervise day-to-day operations, support recruitment and interviews, and ensure every stay is exceptional while fostering a culture of respect, wellbeing, and continuous training for colleagues and