Duty Manager: Lead Operations & Guest Experience

Leonardo Hotels; Devon and Torbay; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme with vouchers

Thank You Week events

Progression through training programs

Wellbeing webinars

Job summary

Leonardo Hotels is seeking a Duty Manager to oversee day-to-day operations and drive exceptional guest experiences across the hotel. You will lead a vibrant team, ensuring service standards are met and guests leave with memorable moments.

This interim/fixed-term role may become permanent, with opportunities to contribute to strategic initiatives and collaborate with other departments in a fast-paced hospitality setting.

Qualifications

• Experience in branded hotel or restaurant environment is preferred.
• Strong operational knowledge across hotel departments.
• Proven ability to support interviews and recruitment.

Responsibilities

• Greet guests on the floor and motivate the team to deliver excellent hospitality.
• Work across departments as needed to ensure smooth operations.
• Support managers with interviewing and recruitment as a team effort.
• Coach and train new starters to foster confidence in their roles.
• Resolve conflicts or guest complaints with calm, professional handling.
• Collaborate with HR to host engaging team activities.

Skills

Operational leadership

Recruitment support

Coaching & training

Guest service

Problem solving

Cross-department collaboration

Job description

Leonardo Hotels is seeking a Duty Manager to oversee day-to-day operations and drive exceptional guest experiences across the hotel. You will lead a vibrant team, ensuring service standards are met and guests leave with memorable moments.

This interim/fixed-term role may become permanent, with opportunities to contribute to strategic initiatives and collaborate with other departments in a fast-paced hospitality setting.