Hotel Duty Manager

www.findapprenticeship.service.gov.uk - Jobboard; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A hospitality services provider in London is looking for an experienced Hotel Duty Manager to oversee daily operations and ensure excellent guest service. Candidates should have a background in hospitality management, strong leadership skills, and the ability to handle multiple tasks. This full-time role includes varied shifts and offers a salary range of £30K to £35K annually.

Qualifications

• Previous experience in a supervisory or managerial role in hospitality.
• Strong customer service and interpersonal skills.
• Flexibility to work varied shifts, including weekends.

Responsibilities

• Oversee daily operations of the hotel.
• Act as main point of contact for guests.
• Monitor security and health & safety procedures.

Skills

Customer service skills

Team leadership

Interpersonal skills

Problem-solving ability

Tools

Guestline system

Microsoft Teams

Job description

Job Title: Hotel Duty Manager
Location: SE1, London
Reports to: General Manager / Operations Manager
Salary: £30-£35K [£14.43 to 16.82 p/hr] – 40hrs per week [5days per week]
Hours: Full-time, shift-based including weekends and holidays.
SOC- 1221
Job Summary:
We are seeking an experienced and proactive Duty Manager to oversee the day-to-day running of the hotel during assigned shifts. The Duty Manager ensures smooth operations across all departments, delivers excellent guest service, and handles any issues that arise, maintaining the highest standards of hospitality.
Key Responsibilities:
• Oversee the daily operations of the hotel, ensuring all departments are running efficiently
• Act as the main point of contact for guests, handling queries, complaints, and special requests-
• Supervising front desk and liaising housekeeping, food and beverage, and maintenance teams during shifts.
• Must maintain Guestline systems are always operating, including Newbridge in-room bar service is fully operational and self check-in Kiosks as well as in person check in. liaise with Access group for any system issues to minimize system issues.
• Ensure guest satisfaction by delivering prompt and effective solutions to problems
• Monitor hotel security, cctv, and entry points and health & safety procedures
• Conduct shift handovers and maintain effective communication with other managers.
• Assist in training and mentoring staff as needed. Reporting on staff performance.
• Handle card transactions (cashless hotel), banking, and reporting duties at the end of each shift via Rezlynx and Newbridge operating systems.
• Conduct routine inspections of the property to ensure cleanliness and maintenance standards, reporting to maintenance any issues in a timely manner
• Support the General Manager and senior team with operational tasks and projects
Requirements:
• Previous experience in a supervisory or managerial role within a hotel or hospitality environment
• Strong customer service and interpersonal skills
• Ability to lead a team and manage multiple tasks under pressure
• Professional appearance and communication
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays
• Knowledge of hotel systems (PMS) preferred- Guestline (Access Group)
• Must be able to use Microsoft Teams.
Desirable Skills:
• First Aid or Fire evacuation training
• Familiarity with local tourism and attractions
• Additional language skills