Hotel Administrator

PPHE Hotel Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in London is seeking a Hotel Administrator to provide comprehensive administrative support to the Executive Team. You will serve as a key contact for internal and external queries and assist with guest relations. The ideal candidate will have previous experience in an administrative or hospitality support role. This position offers many benefits including discounted hotel rates, holiday entitlement, and access to employee assistance programs.

Benefits

Discounted hotel rates

F&B discounts

30 days holiday per year

Two free meals per day

Access to 40% of pay before payday

Recommend a friend scheme

Gym discounts

Free cycling lessons

Employee assistance programme

Company pension plan

Qualifications

• Previous experience in an administrative or hospitality support role is highly desirable.

Responsibilities

• Provide comprehensive administrative support to the Hotel Executive Team.
• Serve as a central point of contact for internal queries and external enquiries.
• Assist with guest relations, particularly for VIP guests.

Skills

Administrative support

Guest relations

Confidentiality

Job description

Benefits

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Departmental productivity & service incentive scheme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

About the role

As a Hotel Administrator you will:

• Provide comprehensive administrative support to the Hotel Executive Team, ensuring smooth day-to-day operations across all departments.
• Serve as a central point of contact for internal queries and external enquiries, ensuring timely and professional responses.
• Assist with guest relations, particularly for VIP guests, by liaising with relevant departments to guarantee exceptional service.
• Prepare and maintain accurate reports, meeting agendas, and minutes, supporting effective decision-making within the hotel.
• Maintain confidentiality regarding staff, business operations, and guest information at all times.
• Organise and maintain filing systems, ensuring records are up-to-date and easily accessible.
• Support HR and team engagement initiatives, assisting with administrative tasks related to recruitment, onboarding, and staff welfare.

Previous experience in an administrative or hospitality support role is highly desirable.

About the company

If you share a passion for art, culture and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service; by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

We are recruiting for a Hotel Administrator for our first art'otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art'otel London Battersea power station sits in the heart of this newly energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station.