Hostel Operations & Guest Experience Manager

SmartRental Group; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Staff discounts

Perks at Work platform discounts

Job summary

SmartRental Group in Manchester is seeking an experienced Hostel Accommodation Manager to oversee day-to-day operations of hostel services. The role focuses on maintaining high standards of cleanliness, guest satisfaction, and smooth front desk coordination.

You are hands-on, with strong housekeeping leadership and the ability to train and supervise teams, manage reservations and check-ins, and ensure compliance with safety and company policies while delivering an exceptional guest experience.

Qualifications

• Experience as a Housekeeping or Accommodation Manager or similar role.
• Strong housekeeping management experience and front desk oversight.
• Excellent leadership, communication and organisational skills.
• Ability to work independently and as part of a team.
• Willingness to work evenings, weekends and public holidays.

Responsibilities

• Oversee accommodation operations with focus on cleanliness, presentation and guest satisfaction.
• Manage and support housekeeping teams, including training, scheduling and performance.
• Supervise reception staff and ensure efficient front desk operations and reservations.
• Inspect guest rooms and public areas to maintain quality standards.
• Handle guest enquiries and complaints professionally and timely.
• Monitor occupancy and coordinate room availability with reception.
• Ensure compliance with health, safety and company policies.
• Coordinate maintenance needs with contractors and suppliers.
• Maintain procedures and contribute to continuous service improvements.

Skills

Housekeeping management

Front desk management

Leadership

Communication

Organisational skills

Teamwork

Flexible schedule

Hands-on

Job description

SmartRental Group in Manchester is seeking an experienced Hostel Accommodation Manager to oversee day-to-day operations of hostel services. The role focuses on maintaining high standards of cleanliness, guest satisfaction, and smooth front desk coordination.

You are hands-on, with strong housekeeping leadership and the ability to train and supervise teams, manage reservations and check-ins, and ensure compliance with safety and company policies while delivering an exceptional guest experience.